Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by AHW99 ("AHW99", "we", "us", "the Company") and applies to all personal data collected from users ("you", "User", "Player") who access, register with, or otherwise use the AHW99 platform at ahw99.cam, including all associated features, games, services, and communications.

AHW99 recognises the importance of protecting the privacy and personal data of every player who engages with our platform. This Policy sets out, in clear and transparent terms, what personal data we collect, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you hold over your data.

By registering an account with AHW99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which govern your use of the platform more broadly.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

"Personal Data"

Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. This includes but is not limited to name, identification number, email address, phone number, financial account details, and IP address.

"Processing"

Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction.

"Data Controller"

AHW99, as the entity that determines the purposes and means of processing your personal data.

"Data Processor"

A third party that processes personal data on behalf of AHW99 under documented instructions, such as payment gateway providers or identity verification services.

"KYC" (Know Your Customer)

The identity and age verification process conducted to confirm the identity of account holders and comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.

"Cookies"

Small data files placed on your device by a website to store session information, preferences, and tracking data for analytical and functional purposes.

"Sensitive Personal Data"

A subset of personal data requiring heightened protection, including government-issued identity document numbers, financial account credentials, and any data related to health or criminal records.

Data We Collect

AHW99 collects personal data in the following categories, depending on the nature of your interaction with the platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Phone number
• Residential address
• Username and encrypted password
• Preferred currency (MYR / RM by default for Malaysian players)

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (MyKad, Passport, or Driver's License)
• Proof of residential address (utility bill or bank statement dated within three months)
• Selfie photograph holding ID document
• Payment method ownership documentation where applicable

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., DuitNow reference, FPX transaction ID, e-wallet account identifier)
• Cryptocurrency wallet addresses where cryptocurrency deposits or withdrawals are made
• Account balance and bonus credit records

3.4 Gaming & Activity Data

• Games played, bet amounts, wager history, and gaming session durations
• Sports bets placed, markets selected, and odds accepted
• Responsible gambling tool usage (e.g., deposit limit settings, self-exclusion requests)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session timestamps and platform navigation data
• Cookie identifiers and similar tracking data

3.6 Communication Data

• Records of live chat interactions with support agents
• Email correspondence with the AHW99 support team
• Feedback and survey responses where voluntarily submitted

How Data Is Collected

AHW99 collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotional offer.
• Automatically — through cookies, server logs, and similar technologies when you access and navigate the AHW99 platform, including device and browser data, IP address, and session activity.
• From third-party service providers — including identity verification (KYC) agencies, payment processors (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong), and fraud prevention services, where such parties share data with us in connection with your transactions or account activity.
• From publicly available sources — such as sanctions screening databases and fraud risk registries, as part of our AML compliance obligations.

Data Processing & Legal Basis

AHW99 processes your personal data on the following legal bases:

How We Use Your Data

AHW99 uses the personal data we collect for the following specific purposes:

• To create, manage, and maintain your Account and provide access to all platform features.
• To verify your identity and age in compliance with our KYC obligations, ensuring only players aged 21 and above access real-money gaming.
• To process your deposits and withdrawals via your selected payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, BTC, USDT).
• To administer bonuses, promotions, and loyalty rewards associated with your Account.
• To detect, investigate, and prevent fraudulent, abusive, or unlawful activity on the platform.
• To comply with our obligations under our international gaming licence, including responsible gambling and AML requirements.
• To respond to your customer support enquiries and resolve any account-related issues.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To send you promotional communications where you have provided explicit consent, which you may withdraw at any time.
• To analyse platform usage patterns and improve the overall user experience on AHW99.

Data Sharing & Disclosure

AHW99 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

7.1 Service Providers

We engage third-party service providers who process personal data on our behalf, under strict contractual obligations, including: payment processors (DuitNow, FPX, e-wallet operators, banking partners), KYC and identity verification providers, fraud prevention and AML screening services, customer support platform operators, and analytics and platform infrastructure providers.

7.2 Legal & Regulatory Obligations

We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including in connection with our gaming licence compliance obligations, AML reporting requirements, or a valid court order or legal process.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of AHW99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change that materially affects the handling of your data.

7.4 With Your Consent

In circumstances not described above, AHW99 will seek your explicit consent before sharing your personal data with any third party.

Data Retention

AHW99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum period following account closure as required by our gaming licence obligations (typically five years).
• KYC verification documents: Retained for a minimum of five years following account closure, in accordance with AML regulatory requirements.
• Transaction and financial records: Retained for a minimum of five years for audit and regulatory compliance purposes.
• Gaming activity data: Retained for a minimum of five years for responsible gambling monitoring and dispute resolution purposes.
• Customer support records: Retained for a minimum of two years following the resolution of the relevant support interaction.
• Technical and device data: Retained for up to twelve months from the date of collection, subject to security investigation requirements.

Following the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

International Data Transfers

As AHW99 operates on an international basis, your personal data may be transferred to and processed in countries outside Malaysia where our service providers, data processors, or infrastructure partners are located. Such countries may not have data protection laws equivalent to those in your country of residence.

Where personal data is transferred internationally, AHW99 takes appropriate measures to ensure your data remains protected to a standard consistent with this Policy, including entering into data processing agreements with all international recipients that incorporate appropriate data protection safeguards.

Cookies & Tracking Technologies

AHW99 uses cookies and similar technologies to enhance your experience, maintain session security, and gather analytical data about platform usage. The following types of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, prevent cross-site request forgery, and enable core security features. These cookies cannot be disabled without impacting core platform functionality.

10.2 Analytical Cookies

These cookies collect anonymised information about how players use the platform, including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used to improve platform performance and user experience.

10.3 Preference Cookies

These cookies remember your settings and preferences (such as language or display preferences) to personalise your experience on return visits.

10.4 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain types of cookies may affect the functionality of the AHW99 platform. Strictly necessary cookies cannot be disabled through browser settings without impacting core services.

Your Rights

Subject to applicable law and our legal obligations (including KYC and AML retention requirements), you hold the following rights in relation to your personal data held by AHW99:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing a data rights request to protect the security of your information.

Minors & Age Restrictions

AHW99 is strictly an adult platform. The minimum age to register and use AHW99 for real-money gaming is 21 years of age. We do not knowingly collect personal data from individuals under 21 years of age.

Where we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered with AHW99, please contact our support team immediately.

Data Security

AHW99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of passwords using one-way hashing algorithms — AHW99 cannot retrieve your plaintext password.
• Role-based access controls restricting staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of platform infrastructure.
• Secure data centre facilities with physical access controls.
• Incident response procedures for timely detection and response to data security events.

While AHW99 takes data security seriously, no system is entirely immune from risk. You are also responsible for maintaining the security of your account credentials. Do not share your password with anyone, and contact support immediately if you suspect unauthorised access to your account.

Third-Party Services

The AHW99 platform integrates third-party services to enable payment processing, identity verification, and platform analytics. These services operate under their own privacy policies, and AHW99 is not responsible for the data handling practices of third-party providers beyond the contractual obligations we impose on them as data processors.

Payment processing partners — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — are subject to their own privacy policies and regulatory requirements under Malaysian financial services law. Your interaction with these payment channels is governed in part by the policies of those respective providers.

AHW99 does not embed third-party advertising networks or social media tracking scripts on the platform that would allow those parties to build profiles of your behaviour for advertising purposes.

Policy Amendments

AHW99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform services, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.

Where changes are material, we will notify registered users via email or a prominent notice on the AHW99 platform prior to the changes taking effect. Your continued use of the platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to remain informed of how AHW99 handles your personal data.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by AHW99, please contact us through the following channels:

We will acknowledge your request within 3 business days and aim to resolve data-related enquiries within 30 days of receipt. Identity verification may be required before we process requests relating to your personal data.

For matters relating to responsible gambling, including self-exclusion requests, please visit our Responsible Gambling page.